Helpdesk Support Technician

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

·         Act as the first point of contact for technical support via phone, email, and walk-ups

·         Troubleshoot hardware, software, and network issues—escalating when needed

·         Set up new user workstations and manage employee onboarding/offboarding

·         Support Windows desktops, Microsoft Office applications, printers, and other common business tools

·         Maintain accurate records of issues and resolutions in our ticketing system

·         Assist with user account management, password resets, and access rights via Active Directory

Requirements

• 1–2 years of IT support experience (internships or part-time roles count too!)
• Strong communicatio...