Helpdesk Team Lead: IT Service & Process Leader

Hammerjack Pty Ltd is seeking a proficient IT Service Desk Team Lead to supervise the L1 helpdesk team in Manila. This role involves mentoring team members, managing workflows, and ensuring high service quality. Ideal candidates will have a Bachelor’s degree in IT, solid experience in technical support, and strong leadership skills.

Applicants should have experience with ticketing tools like ServiceNow or JIRA, alongside a customer-oriented mindset. This position offers an opportunity to make a significant impact on team performance and quality of service.