Helpdesk Team Lead

Vacancy Detail

Job Title: IT Helpdesk Team Lead

Location: Sheffield, South Yorkshire

Salary: £30,000 - £35,000 PLUS 30 Days Holiday (rising with service), Vendor Certifications, Private Pension, Private Healthcare

We are looking for an IT Helpdesk Team Lead to join a growing Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients.

Responsibilities

• Lead and mentor the helpdesk team, ensuring efficient issue resolution
• Act as an escalation point for complex technical issues
• Oversee daily operations of the helpdesk and maintain SLAs
• Provide hands‑on technical support both remotely and onsite when required
• Manage ticketing systems and drive process improvements
• Assist with onboarding new clients and implementi...