Helpdesk Team Lead - SLA-Driven Support Coach

NCR Corporation is seeking a dedicated leader for support teams to ensure SLA standards are met within a high-volume environment in Cebu City, Philippines. The successful candidate will serve as the primary interface for internal and external customers while managing Call/Incident Management operations.

The role includes team direction, supporting training programs, and participating in process improvement initiatives. The ideal candidate will possess strong communication and organizational skills, alongside proficiency in tools like Excel and PowerPoint.