Helpdesk Technician

Job Summary:

As a Helpdesk Technician, you will provide technical support and assistance to end-users, resolve hardware and software issues, and ensure the smooth operation of computer systems and network connectivity. You will be the first point of contact for users experiencing technical problems and will work to diagnose and resolve issues promptly. Excellent communication skills, strong problem-solving abilities, and a customer-centric approach are essential for success in this role.

Responsibilities:

• Provide technical L1 support and assistance to end-users via phone, email, or in person

• Diagnose hardware and software issues, including desktops, laptops, printers, and other peripheral devices including IP Phones and Presentation systems.


• Install, configure, upgrade, patch and maintain end-user computer systems and software applications.


• Set up and s...