HIRING- BASIC RM3000 [MANDARINSPEAKER) CUSTOMER SERVICE SUPPORT @ PJ

BENEFITS: BASIC SALARY M3000 + KPI UP TO RM 200 EPF, SOCSO 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE WILL PROVIDE 1 MONTH OF PAID TRAINING NEAR TO LRT STATION REQUIREMENTS: SPM AND ABOVE IS ENCOURAGED TO APPLY. FLUENT IN MANDARIN AND ENGLISH AS THE PERSON NEED TO DEAL WITH ENGLISH SPEAKING CLIENTS. BASIC MALAY REQUIRED WILLING TO WORK ON ROTATIONAL SHIFT ( 4.5/5 DAYS WORKS A WEEK) MONDAY -FRIDAY (7.30 AM -6 PM) & SATURDAY ( 9 AM -1 PM) ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA AVAILABLE TO START WORK BY OCT 2024 RESPONSIBILITIES: ADDRESS CUSTOMER INQUIRIES REGARDING PRODUCTS, SERVICES, AND TECHNICAL ISSUES THROUGH VARIOUS INTERACATIONS SUCH AS INBOUND CALLS , EMAIL, AND LIVE CHAT. MANAGE AND COORDINATE CUSTOMER SERVICE REQUESTS, INCLUDING SCHEDULING REPAIRS AND MAINTENANCE TASKS. HANDLE WARRANTY CLAIMS, PROCESS REPAIR ORDERS, AND KEEP CUSTOMERS INFORMED OF THEIR REQUEST STATUS WHILE PROVIDING COST ESTIMATES FOR NON-WARRANTY RE...