Home Based General Customer Service Specialist

The DCX Client Services Home‑Based Customer Service Representative will assist clients in delivering excellent service to partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. The position begins as a 3‑month contingent contract and, if selected by the client, transitions into a 6‑month probationary period that could lead to a full‑time role. This opportunity allows career growth and deeper industry insights.

Core Competencies

• Highly proficient communicator in both spoken and written English
• Strong customer service orientation
• Excellent problem‑solving and analytical skills
• Strong organizational and time‑management skills
• Ability to function well in a high‑paced and at times stressful environment
  Full-time Management & Operations