Home Ownership Officer

Home Ownership Officer needed in Lewisham, £21.45ph PAYE – Reference: RQ1535292

• Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.
• Issue Section 20 Notices and keep robust records of each contract.
• Deal with leaseholder enquiries via email, telephone, and face to face.
• Issue bills using Word templates and Excel mail merge.
• Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings when required.
• Respond to correspondence and complaints and provide drafts for member’s enquiries.
• Identify and record details of vulnerable residents, signpost residents for support as required.
• Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
• Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency re...