Opportunity Description
Hospital Concierge (Patient Care Navigator
Purpose of the job:
The Health Ambassador ensures smooth, high-quality medical support for patients by coordinating care, assisting with hospital processes, and acting as a liaison between patients, medical facilities, and International SOS.
Job Responsibilities
Key Responsibilities:
- Support patient care (appointments, admissions, discharge, and follow-ups)
- Assist with hospital navigation, registrations, and medical translation
- Coordinate cases and updates with Assistance Centers
- Advocate for patient safety, comfort, and well-being
- Ensure confidentiality and compliance with SOPs
- Handle reports, documentation, and daily briefings
Requirements:
- Bachelor’s degree; 3+ years in customer service, translation, or medical support
- Strong communication and problem-solving skil...
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