Hospitality Domain - Customer Technical Support Analyst (Opera Cloud/Micros)

Hospitality Domain - Customer Technical Support Analyst Oracle’s Support organization is dedicated to delivering world-class post-sales support to a global customer base. The team acts as a critical bridge between customers and Oracle’s technology ecosystem, ensuring seamless issue resolution and enhanced user experience. By combining customer advocacy, technical troubleshooting, and service excellence, the team enables customers to maximize the value of Oracle solutions while maintaining high standards of responsiveness, reliability, and satisfaction. Job Summary This role serves as a primary point of contact for customers, providing post-sales support for both non-technical and technical inquiries related to Oracle’s Electronic Support Services. The position involves case management, troubleshooting, and stakeholder coordination, ensuring timely resolution of issues while maintaining strong customer relationships. The role requires strong communication skills, technical aptitude, and...