Housing Services Manager

Housing Services Manager
Hours: 35 hours per week
Location: Office-based
Loughborough Estate Management Board (LEMB) manages housing services on behalf of residents and works in partnership with local authority to deliver high-quality housing management services. The organisation is committed to excellent customer service, community development, resident satisfaction, equality, diversity, health and safety, and value for money.
Housing Services Manager Day to day duties:
* Lead and manage the Housing Management Service, ensuring excellent service delivery to tenants and leaseholders.
* Manage and support housing staff, including recruitment, training, appraisals, performance management, and development.
* Oversee income collection, tenancy management, anti-social behaviour (ASB) cases, complaints, community engagement, and void property management.
* Monitor service performance, prepare reports, and ensure key performance targets are achieved.
* Dev...