Opportunity Description
- Operational excellence - First point of contact for managers and employees for all HR transaction‑related queries Promotes efficient and effective delivery of specific process (e.g. contract administration, data administration) by solving complex inquiries that require specific HR knowledge and / or higher degree of policy interpretation.
- Handles telephone calls and e‑mail queries into the HR SSC - Act as first filter
- Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR Back‑Office (Specialists) when unable to resolve them personally
- Ensures that all queries are logged using the enquiry management tool
- To update the HR database with employee details/amendments
- Handles general inquiries, supported by answers to predefined questions
- Provides administrative support
- Provides process expertise and ident...
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