HR Shared Services Delivery Manager

Role Requirements

✔ 18–28 years of experience in HR Shared Services / Talent Management / HR Operations

✔ Strong expertise in Core HR, Talent Acquisition Operations, Case Management & HRIS support

✔ Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms

✔ Strong understanding of GenAI & Agentic AI frameworks with HR transformation exposure

✔ Experience driving SLA/KPI governance, operational stability, and delivery excellence

✔ Expertise in automation, productivity improvement, and continuous improvement initiatives

✔ Strong client-facing communication and stakeholder management skills

✔ Experience managing large distributed teams, escalations, and transition programs

✔ Strong analytical, governance, and operational reporting capabilities

✔ PMP, HR certifications, Workday Certification or similar credentials preferred

Key Responsibilities

🔹 Lead end-to-en...