Human Resource Head (BPO/Shared Services/Banking/IT)

Role Overview

The Head of HR Operations leads the delivery of core HR services across the organization, ensuring efficient, accurate, and employee-focused operational support. This role oversees the HR Contact Center, Payroll & Benefits Administration, and HR Knowledge Management — with full accountability for service reliability, payroll integrity, and the effective management of HR information and documentation.

Key Responsibilities

•    Lead and manage the HR Contact Center, ensuring timely and accurate resolution of all employee queries and cases in alignment with defined SLAs and service quality standards.

•    Oversee accurate and compliant payroll processing in accordance with Philippine statutory requirements, including administration of government-mandated and company-provided benefits.

•    Maintain payroll accuracy, reconciliation proc...