HVAC-R Technical Support Advisor Role

Drive exceptional service as an HVAC-R Technical Support Advisor with The Master Group. Engage directly with customers, troubleshoot equipment, and deliver impactful training.
This Technical Support Advisor position specializes in commercial HVAC-R services. Utilizing your technical diploma, you will support clients with troubleshooting, manage claims, and collaborate with suppliers. Your initiative and communication skills will be crucial for guiding both internal teams and external customers towards effective solutions.
Key Responsibilities:
• Assist customers in troubleshooting HVAC-R equipment on-site
• Manage labor and material claims efficiently
• Serve as a technical resource for office staff
• Collaborate with suppliers to resolve site issues
• Prepare and deliver effective technical training sessions
Requirements:
• HVAC-R technical diploma or related experience
• Proficiency in troubleshooting equipment controls
• Ability to read electrical wi...