Hybrid Customer Experience Specialist

Xero in Napier is seeking a Customer Experience Specialist to enhance the small business journey. In this role, you'll ensure customers receive exceptional support, serving as a trusted advisor. Your duties will include proactive outreach, resolving customer queries efficiently, and collaborating with the team.

The position operates on a hybrid model, requiring three days in the office, and comes with clear expectations for communication and service quality. Join us to help empower small businesses!