Opportunity Description
Our client, a national technology company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence.
As Service Desk Manager, you’ll be the heartbeat of IT support operations, overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You’ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts.
Duties to include:
* Leading, supporting, and motivating the service desk team to deliver excellent client service.
* Being line manager to service desk analysts
* Providing guidance on escalated issues and managing client concerns effectively.
* Overseeing the allocation, monitoring and closure of support tickets.
* Ensuring SLAs and KPIs are met and reporting performance to senior leadership.
...
As Service Desk Manager, you’ll be the heartbeat of IT support operations, overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You’ll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts.
Duties to include:
* Leading, supporting, and motivating the service desk team to deliver excellent client service.
* Being line manager to service desk analysts
* Providing guidance on escalated issues and managing client concerns effectively.
* Overseeing the allocation, monitoring and closure of support tickets.
* Ensuring SLAs and KPIs are met and reporting performance to senior leadership.
...
Ready to Apply?
Submit your application for Hybrid Service Desk Manager at Clarify Consultancy Ltd
Apply for this Position