Icelandic Customer Service Representative

We are looking for a Customer Support Representative for a Prestigious Travel Company. If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!

Key Responsibilities

• Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.
• Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.

Requirements

• Language Skills: Proficient in Icelandic (C2 level) and advanced English.
• Communication: Excellent written and spoken communication and interpersonal skills.
• Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
• Mindset: Problem-solving, solution-orient...