ICT Systems Technician – Level I

Description
We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment.


Responsibilities:

• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.

• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.

• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.

• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.

• Prepare...