Implementation Specialist

Role Summary   The Implementation Specialist is responsible for onboarding both clients and their suppliers onto the Optchain platform, ensuring successful implementation of traceability workflows via API, CSV, and the platform UI.

This role requires a strong combination of technical integration skills, product understanding, and supplier-facing communication to ensure high-quality data and seamless traceability across the supply chain.

Key Responsibilities 1.

Client & Supplier Onboarding ● Lead onboarding sessions with clients and their suppliers ● Explain platform workflows, including: ○ Receiving, processing, and shipping flows ○ Traceability logic (lots, transactions, transformations) ● Guide users through: ○ Platform usage (UI) ○ CSV data uploads ○ API-based integrations ● Ensure all stakeholders understand their role in the traceability chain and can operate in the platform 2.