Import Customer Care Supervisor - Sea Logistics

Reporting to the National Customer Care Manager, the Customer Care Supervisor will be responsible for leading a team of approximately 10 Sea Logistics Specialists, as well as attending to the needs of their own portfolio of clients. **Your Role** A successful Supervisor deeply understands our customer's problems, builds strong relationships with decision-makers and influencers throughout the organisation and effectively identifies ways we can improve our service to our customers.

Approximately 30% of your time will be spent on leadership activities and being the point of escalation, while the remainder of your time will be spent doing what you love – delivering the best possible service to your customers. **Your Responsibilities** + Driving and supporting your team to deliver customer excellence alongside the Sales and Operations Teams + Leading, motivating and coaching your team – creating strong team morale, being open, responsive and approachable + Managing the perform...