In-Country Service Delivery Manager

Unilabs is implementing a Global Shared Services Centre (GSSC) to centralise core IT services while retaining essential in-country capabilities aligned to regulatory, business, and operational needs.

The In-Country Service Delivery Manager (ICSDM) is a key enabler of this operating model. The role is accountable for embedding global services into the country, completing operational run transfer, and ensuring a stable, high-quality end-to-end service for the business.

The ICSDM acts as the single authority in-market for IT service outcomes, serving as the bridge between the GSSC, global service towers, retained local services, suppliers, and business stakeholders.

The In-Country Service Delivery Manager is accountable for embedding the GSSC operating model within the market, ensuring stable service transition, strong local governance, and high-quality IT outcomes while acting as the bridge between global delivery and local business needs.

Scope of Globa...