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Inbound Consultant - Superannuation

AU017 Mercer Outsourcing (Australia) Pty Ltd

Adelaide, South Australia, Australia Full time June 12, 2026
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Opportunity Description

Description:

Location:Modern City Office in Adelaide OR Melbourne (Hybrid)
Hours:37.5 hours per week, rotating roster Monday to Friday between 7:00 AM and 8:00 PM (No weekends)
Training:2 weeks paid comprehensive training provided

About the Role:
We are looking for motivated and talented individuals to join Mercer’s Helpline team. In this role, you will deliver outstanding customer service and provide general advice to members regarding their superannuation across multiple funds we administer. Your focus will be on building trusted relationships with members and internal colleagues while meeting key performance indicators centered on call quality and customer experience.

What You’ll Do:

  • Provide exceptional support and advice to superannuation members
  • Build strong, trust-based relationships with members and colleagues
  • Achieve KPIs related to call quality and customer satisfaction
    Full time Information and Record Clerks
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