To manage daily incident and coordinate with the respective support and related parties in investigation, impact assessment, recovery action, root cause analysis and permanent solution of an incident
To monitor and track incidents managed by incident management and to ensure that incidents information are collected properly for reference
To handle and manage incidents effectively based on the agreed runbook and ensuring no delays in the overall process.
To liaise and coordinate with regional incident management team and LOBT command center for regional support related incident
To ensure system alerts received by both incident management and helpdesk team are escalated properly and in a timely manner
To prepare any monthly or regular reports for monitoring, health check and regular review
To prepare data request for internal or external purposes including audit, regulator request, etc.
To en...
Full-timeOther-General
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