Opportunity Description
Location: Abu Dhabi, UAE
Employment: Full Time
Industry: AI and IT Company
Sector: Government Entity
Contract: 1 year – extendable
Experience: 5–7 Years
Manages high-priority and major incidents to restore service quickly and minimize business impact.
Key ResponsibilitiesCoordinate L1/L2/L3 teams and vendors
Manage incident SLAs and aging tickets
Lead major incident calls and communications
Produce incident reports and analytics
Continuously improve incident management processes
ITIL 4 Specialist: Drive Stakeholder Value (DSV)
Major Incident Management expertise
ServiceNow / Jira SM / Remedy
Strong crisis management...