Incident Manager

Job Description
Insight Global is seeking a service-oriented Incident Manager to join a growing fintech company in Austin, TX. Primary responsibilities will be focused on providing responsive support and guidance in managing critical situations. You will demonstrate effective leadership as well as a deep technical expertise to shape and deliver incident management communications and escalation management capabilities, to ensure successful outcomes for customers. Key responsibilities include:

-Deliver results: Use ticket data, client feedback, and experiences to influence and drive process improvements
-Collaboration: Working with engineering, product and app support teams to triage, investigate and restore critical service outages
-Managing the entire Incident Management lifecycle: Identify and report on the frequency and severity of technical incidents which negatively impact internal and external customers, while monitoring key service metrics (response time, resolu...