Incident Manager — ServiceNow & SLA Analytics Lead

HCLTech is seeking an Incident Manager in Sevilla, Spain, responsible for executing and improving the Incident Management process with a strong focus on ServiceNow. Key responsibilities include managing SLAs, creating documentation, and ensuring incident handling compliance.

The ideal candidate has strong experience in Incident Management, advanced knowledge in ServiceNow, and excellent analytical skills. This role plays a crucial part in maintaining process efficiency and performance analytics within the team.