Income Manager

Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London.

What the Job Will Be Doing

* Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock

* Maximising rental income collection and reducing current and former tenant arrears

* Developing and implementing effective arrears prevention and recovery strategies

* Managing complex arrears cases and overseeing legal action where appropriate

* Supporting tenancy sustainment through proactive resident engagement and financial inclusion support

* Working collaboratively with residents to agree realistic repayment arrangements

* Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards

* Monitoring KPIs, service standards and performance targets to drive service improvem...