Information Technology Intern

Job Description: Part-time IT Intern

Role: IT Internship (Prácticas IT)

Reports to: IT Deskside Team Leader

Location: Barcelona

Job Overview

Contract: 6-month, 20-hour a week, part-time internship

The IT Intern will provide on-site IT support to internal employees, acting as “remote hands” for the global Service Desk. They will be the first on-site point of contact for internal users, ensuring all incidents and requests are properly logged, categorized, and managed in the ticketing system.

In addition, they will support the installation, maintenance, and management of hardware and software, as well as local IT asset management.

Responsibilities

• Log and document all IT incidents and requests received via email, phone, chat, or in person in the Service Desk system.
• Respond to tickets within defined SLAs.
• Perform initial triage of incidents ...