Infrastructure Architect (IT Service Management)

About the Role

On behalf of our client, we are seeking an experienced Enterprise Architect (IT Service Design) to oversee the design, integration, and transition of IT services across a complex and distributed enterprise environment. The role involves working across various IT disciplines to ensure high-quality service delivery aligned with best practice frameworks. Looking for strong technical and architectural expertise, combined with a good understanding of service management and cyber security standards.

Key Responsibilities

Manage the design of end-to-end IT services, including SLAs, support models, and transition plans.

Ensure service designs comply with ITIL, NIST, and NIS2 standards, and are integrated with ServiceNow.

Lead the re-engineering of existing services and development of new ones for improved performance, user performance and compliance.

Own the service transition process for all ...