Inside sales client support

Description
We are looking for an Inside Sales Client Support specialist to join our team in Massachusetts. This position serves as a key connection point for customers, sales partners, and internal teams, helping ensure orders, quotes, and service requests are handled accurately and on time. The ideal candidate brings strong customer service experience in a business-to-business setting, excellent attention to detail, and the ability to manage multiple priorities while maintaining a high standard of communication.


Responsibilities:

• Manage day-to-day communication with customers, prospects, and sales representatives by responding to questions, resolving order-related concerns, and providing timely updates on service issues.

• Enter purchase orders into the company system promptly, review submitted information for completeness, and escalate discrepancies that could delay processing.

• Evaluate customer orders and related terms carefully to ...