Opportunity Description
Role Summary
We are seeking a proactive and detail-oriented Inside Sales Executive to support revenue growth through customer renewals, upselling, cross-selling, and inbound sales opportunities .
This role focuses on managing existing customers and warm leads , ensuring contract continuity, maximizing recurring revenue, and supporting the field sales (BDM) team in achieving overall sales targets.
The Inside Sales Executive plays a critical role in retention, expansion, and sales operations efficiency .
Key Responsibilities
Customer Renewals & Retention (Primary Focus)
- Manage renewal contracts for existing customers:
- Connectivity
- CPaaS
- Managed services
- ITSM
- Track contract expiry dates and initiate renewal discussions early
- Improve customer retention rate and recurring revenue stability
Upsell & Cross-sell
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