Opportunity Description
Job Description
As an Inspector Team Leader, you'll be reporting to an Global Operations Manager and working as a part of our Operations team in Bangkok, Thailand
Your main responsibilities will be to:
- Supervise and support the inspector team in Thailand through daily follow-up, strong monitoring of field activities, and KPI-based performance management.
- Conduct unannounced inspections, shadow inspections, on-site audits, and performance evaluations to ensure compliance with QIMA standards.
- Act as a trainer and coach by providing technical guidance, organizing weekly/monthly case-sharing sessions, and strengthening team capability and engagement, including freelance inspectors.
- Maintain a strong on-site presence (4–5 times per week) to closely monitor operations and inspection quality.
- Propose and implement solutions to improve service standards and prevent quality issues in inspection activities.
- Lead claim investiga...