Insurance Inbound Support Agent – Full-Time

Customer Service Agent – GBS Umhlanga 2026 – Apply Now

Posted 30 Apr 2026

Type FULL TIME

Job Overview

GBS is hiring Customer Service Agents for inbound insurance campaigns at its Umhlanga, KwaZulu-Natal centre. This is a permanent, full‑time role in the financial services sector.

About the Company

GBS operates within the financial services industry, providing customer support for various insurance products. The company is based in Umhlanga, KwaZulu-Natal.

Key Responsibilities

• Handle inbound customer queries with professionalism and care.
• Explain insurance products clearly and accurately.
• Resolve customer issues efficiently and effectively.
• Deliver excellent customer experiences on every call.
• Work in line with strict compliance and quality standards.

Requirements

• Minimum 1 year local contact‑centre customer service experience.
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