Intake Coordinator

Job Description
Insight Global is assisting a legal marketing client of ours in identifying a Communication Specialist for a net new opening they have. The position is part of the Case Management department working on all phases of mass tort and MedMal cases. This is a full-time, permanent position. Communication Specialist serves as an important point of contact for existing claimants, making them a critical part of the claimant’s experience and assisting them in various phases of the claim.

• Client Engagement: Deliver best-in-class service during interactions, ensuring clients feel heard and supported.
• Data & Information Accuracy: Confirm & verify all detailed information about their claim while collecting any additional claim-related information with precision.
• Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes.
• Process Guidance: Clearly explain next steps and transition clients to the ...