Intermediate End User Support Analyst Role

Support Graymont's international team as an Intermediate End User Support Analyst, providing crucial technical assistance both remotely and onsite. Focus primarily on enhancing user experience in a Microsoft Windows landscape.
You'll be instrumental in troubleshooting and resolving a variety of software and hardware issues while collaborating with a global team. Your experience will help streamline processes and support user needs effectively, ensuring that technical solutions are delivered promptly.
Key Responsibilities:
• Configure and manage desktops, laptops, and peripherals
• Support users with Microsoft 365 applications and tools
• Document and resolve technical issues efficiently
• Manage incidents via ServiceNow ticketing system
• Produce and maintain user support documentation
Requirements:
• Five years of relevant end-user support experience
• Knowledge of Microsoft Windows OS and applications
• Background in Active Directory management
• P...