Interpreter QA Analyst — AI-Driven Quality & Coaching

The QA Analyst monitors, evaluates, and supports the continuous improvement of interpreter performance across all service channels (OPI and VRI). Utilizing a combination of AI QA tools, silent monitoring, test calls, and interaction reviews, this role serves as the frontline quality engine of the QA Monitoring team. You will be responsible for meeting daily evaluation goals, delivering structured coaching, and ensuring high standards of accuracy and compliance.

We are currently seeking candidates for the following shifts (2 openings per window):

• Peak: 6:00 AM – 3:00 PM
• Mid: 3:00 PM – 6:00 PM
• Night: 11:00 PM – 7:00 AM

• Monitoring & Evaluation: Score interpreter performance against universal QA rubrics using AI tools, silent monitoring, and test calls. Identify compliance gaps related to HIPAA and interpreter ethics.
• ...