Intraday Performance & Real-Time Ops Lead

Salmon Group in Metro Manila is seeking a Real-Time Analyst to enhance day-to-day contact center operations. You'll monitor performance, manage staffing risks, and coordinate actions to ensure service level goals. A key part of the role is to provide insights for operational improvements based on real-time data.

The ideal candidate should have 1–3+ years of contact center experience, excellent analytical skills, and proficiency in tools like Excel. Flexibility for shifts may be required.