Investigation Specialist, Trust & Safety

Description

In this role, you'll be the person who keeps our delivery ecosystem honest, safe, and running smoothly. You'll investigate issues that could impact drivers or customers, spot patterns before they turn into real problems, and bring clarity to situations that often feel messy or ambiguous. What sets this position apart is the blend of analytical thinking and people-centered judgement: you'll dive into facts, speak with the right stakeholders, and guide decisions that affect the overall health of our delivery partners. If you enjoy solving problems that matter, protecting people, and building mechanisms that make operations better every day, this role puts you right at the heart of it.

Key Job Responsibilities

• Look into reported incidents and uncover what really happened by gathering facts, interviewing stakeholders, and analyzing available data.
• Drive fair and consistent decision-making when issues arise, ensuring both drivers...