Investigations Coordinator

About the Role:

As our new Investigations Coordinator, you will be managing and coordinating the investigation into a claim to an external firm, as well as finalising claims to prevent and detect fraudulent activity. You will:

• Maintain detailed and accurate records of investigations, including all relevant documents, interviews, and evidence collected and prepare in-depth reports on findings

• Manage a personal portfolio of claims effectively and assist other team members when necessary due to workload demands

• Engage and liaise with external investigation services to provide instructions on information needed during the external investigation

• Develop an Investigation Plan (as required) and review and seek approval from Fraud Investigations Team leader

• Perform objective, fair, and timely investigations and adhere to high standards of regulatory compliance

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