IT Assistant (1 year contract)

Provides essential support to the IT team by coordinating reported issues, managing administrative tasks, and producing clear, accurate documentation. The incumbent will help ensure smooth daily operations, proper follow-up of IT cases, and effective maintenance of the ManageEngine IT Service Management environment.

• Review and understand incoming IT issues and route them to the appropriate support personnel
• Follow up on open cases until resolution
• Ensure all updates are accurately captured in the IT Management System

• Take ownership of the IT Service Management system
• Ensure tickets are properly logged, updated, assigned, and closed
• Assign cases to the appropriate support staff
• Maintain ticket categories, templates, and basic system configurations
• Generate weekly reports when required