Opportunity Description
Key Responsibilities
- Provide first-level technical support to users for hardware software and network-related issues.
- Install configure and maintain computer systems printers and peripheral devices.
- Assist with user account creation access management and password resets.
- Support the setup and maintenance of email accounts shared mailboxes and system permissions.
- Perform regular system updates antivirus checks and data backups.
- Log track and resolve IT service requests through the helpdesk system.
- Troubleshoot network connectivity problems and elevate complex issues to higher-level IT staff.
- Assist with the installation and maintenance of POS Opera and other business applications.
- Maintain inventory records for IT equipment and ensure proper documentation.
- Provide on-site support for meetings, events, and system rollouts when required.
- Ensure adherence to IT policies...