IT Business Analyst – Process Unity Support

We are looking for an IT Business Analyst – Process Unity Support to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supporting Business As Usual (BAU) activities, ensuring the stability, maintenance, and efficiency of the Process Unity solution across 8 entities.

The selected professional will collaborate with multiple stakeholders and actively contribute to process continuity and IT incident resolution in an international environment.

Key Responsibilities

• Provide operational support for BAU activities related to the Process Unity platform
• Perform functional administration of Process Unity tools and systems
• Manage, track, and resolve IT incidents in coordination with stakeholders and technical teams
• Monitor and handle tickets using tools such as JIRA and ServiceNow
• Prepa...