IT Deskside Support Analyst

The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-related activities across one or more local sites. The role focuses on resolving IT incidents and service requests raised through the gategroup IT Service Desk, ensuring high-quality and timely support to maintain business operations.

Working closely with IT colleagues and external vendors, the analyst supports local hardware, software, and network environments, ensuring that all systems operate reliably and in line with gategroup’s IT standards and processes.

1. Support and Maintenance

Deliver deskside and remote technical support for business users to ensure stable and reliable IT operations.

• Troubleshoot and resolve incidents escalated via the Global Service Desk.
• Log and track all activities in the IT Service Management (ITSM) tool.
• Prioritize tasks effectively while keeping users informed of prog...