IT Field Service Technician

Job Description

Job Description Position Summary:

The IT Service Delivery Technician will be responsible for direct technical End User support, addressing hardware, software, and 1st level network issues. Ensure End User Compute equipment supplies are sufficient to support the business, requesting additional IT hardware as needed. Key Responsibilities:

• Provides first-level technical support to end-users facing issues with hardware, software, or network services.

• Installs, configures, and maintains IT equipment and software to ensure operational efficiency.

• Assists in troubleshooting and resolving technical problems, escalating more complex issues to higher-level staff.

• Maintains records of issues and resolutions for future reference and for improving IT support processes.

• Understands basic user technology issues and provides solutions based upon basic proven methods.

• Interacts with clients to proces...