Opportunity Description
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements
- Solve IT Help Desk user queries and problems
- Provide high level support on complex problem resolution
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