IT Helpdesk Specialist - Call Center

ITCON Services is looking for a bright, motivated IT Helpdesk specialist to join our team. The IT Helpdesk position will be a 100% hands-on role providing enterprise-level technical support for both company and project team endeavors. The IT Helpdesk Specialist will provide highly technical expertise in enterprise systems and cloud systems, ensuring efficient resolution of IT issues across multiple platforms. They will be responsible for providing comprehensive help desk support on IT Hardware and Software Systems and Applications, while accurately recording and tracking all support requests. The Helpdesk Specialist will need to have strong problem-solving skills and the ability to communicate technical solutions to users at all levels.



The ideal candidate will be able to work in a diverse environment and be able to multitask many work streams at once. This associate will mentor junior staff and have been able ...