IT Helpdesk Specialist: Windows & Hardware Support (Mexico City)

IDC is looking for a Helpdesk Support Specialist to provide technical support at their Mexico City office. The role involves diagnosing issues on Windows and macOS, utilizing Jira for ticketing, and ensuring a positive employee experience. The successful candidate will be responsible for both hardware and software troubleshooting, account support, and have a strong focus on customer service. The position is primarily onsite with one remote day.