IT Helpdesk Supervisor

YourpanyA leading and well-established organisation with a strong presence across the UK and Ireland is seeking an experienced IT Help Desk Supervisor to join its growing technology team.
Supporting a wide range of business-critical systems spanning ERP, reporting, infrastructure, and applications, this organisation places technology at the heart of its operations. You will join a collaborative environment where innovation, reliability, and continuous improvement are key priorities.
As IT Help Desk Supervisor, you will lead the day-to-day operations of the IT service desk,bining people management with hands-on technical expertise.Key aspects of the role include:

Leading and developing a team of IT support professionals

Managing ticket allocation, workload balancing, and service desk performance

Acting as the escalation point forplex technical issues

Ensuring high levels of service delivery and adherence to SLAs

Supporting system upgrades...