IT Infrastructure & Operations Manager

We are seeking a strategic IT leader to oversee the firm's IT operations, ensuring reliable, secure, and high-performing technology services across all offices. This role manages the Service Desk, device programs, infrastructure, and enterprise IT systems while driving process excellence, IT governance, and operational improvements.

Key Responsibilities:

• Oversee IT Service Desk operations and ticketing workflows, ensuring timely resolution and adherence to SLAs.


• Manage endpoint and device programs across laptops, desktops, and mobile devices, leveraging MDM/MAM and RMM tools.


• Lead adoption and optimization of collaboration and productivity tools, including Microsoft 365, Teams, and document management systems.


• Govern incident, problem, and cha...